Complaints

We take customer concerns seriously and aim to resolve them fairly.

How to make a complaint

Please email sales@elitetoyslondon.com with the subject line Complaint. Include your name, order number (if applicable), a clear description of the issue and the outcome you are seeking.

What happens next

We will review the information you provide and aim to respond within a reasonable timeframe. If we need further information, we will contact you using the details supplied.

Your consumer rights

Our complaints process does not limit any statutory rights or remedies available to you.

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Elite Toys London is a trading name of Victory Hub Exports Limited, Company No. 16365238, registered in England and Wales.
Registered Office: 55 Juniper Way, Romford, United Kingdom, RM3 0XQ.
Customer Service / Correspondence: Vista Centre, 50 Salisbury Road, Hounslow, TW4 6JQ, United Kingdom.
Email: sales@elitetoyslondon.com · Telephone: +44 7448 340636